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Can clients book at any time, or only during my listed opening hours?
Opening hours are informational only, they don't restrict bookings. Availability is controlled entirely by each employee's individual schedule, so bookings can happen outside your posted hours if an employee is marked available then.
Can I set a lunch break in my opening hours (e.g. 9-11 and 13-19)?
Not currently. Opening hours only support a single continuous block per day (e.g. "Monday 9-17"), however an employee can have a scheduled time off between 11-13, so they won’t be available for bookings at this time.
What time increments can clients book in?
5-minute increments by default. You can increase this in settings.
Why does the booking calendar jump ahead to a future date instead of showing today?
When a client starts booking, the calendar automatically opens on the next available slot, this is by design, so clients aren't discouraged by a fully-booked view. There's no setting to change this.
Can clients reschedule or cancel their own bookings?
Yes, by default confirmation emails include "Reschedule" and "Cancel" links. You can turn either of these off independently in your settings.
What happens if a client tries to reschedule after the cancellation cutoff?
The links stop working and the page tells them to contact the business directly. The cutoff is tied to your cancellation policy settings.
Will I be notified when a client reschedules or cancels?
No, consistent with new bookings, staff aren't notified automatically for reschedules either.